WS Walter Swenson
Resume

Career at a glance.

A readable view first. Detail when it is useful.

This page is the quick-read version of my professional background: what I do, where the work has taken me, and the themes that have stayed consistent across technology, professional services, process leadership, and community work.

View Timeline Resume Files
Overview

What I do professionally.

Short enough to scan. Specific enough to be useful.

I work in the space where professional services, service offer development, process governance, business systems, automation, and stakeholder communication all meet. Much of my career has been about making complicated work easier for teams to understand, execute, and improve.

My strongest work tends to happen in messy environments: too many handoffs, unclear ownership, complex dependencies, inconsistent data, or decisions that need to be made before every answer is perfect.

Core themes

Program Leadership Service Enablement Offer Development Process Governance Stakeholder Communication Automation & Reporting Team Growth Community Leadership
Impact

A few proof points.

The formal resume can carry the heavier detail. This page should be easy to absorb.

▦

Systems that scale

Primary developer of an award-winning CPQaD system that improved custom quoted sales velocity and supported long-term cost savings.

↗

Business results

Supported major custom services sales activity, automation, content reuse, reporting, and standard offer adoption across global services.

✓

Reliable delivery

Helped establish standard practices supporting strong on-time delivery and quality metrics for key stakeholders and customers.

☍

Clear communication

Improved leadership visibility and team follow-through using practical communication, collaboration tools, and structured action tracking.

◉

People leadership

Led through trust, coaching, mentoring, skill enablement, and growth opportunities rather than noise or title-based authority.

★

Community service

Long-running volunteer and nonprofit leadership across charity operations, fundraising, local governance, and treasurer roles.

Timeline

Career path.

A cleaner online view of the path. The detailed resume files are below.

2016–Present

Director, Professional Services Offer Development

Dell Technologies / EMC · Enterprise Professional Services

Lead offer development, service enablement, governance, communication, business systems, and cross-functional work across professional services.

2000–2016

Progressive Professional Services Roles

Dell Technologies / EMC · Hopkinton, MA

Grew through senior consultant, team leader, senior solutions architect, advisory solutions architect, and senior manager roles.

  • Senior Manager, Professional Services Offer Development
  • Advisory / Senior Solutions Architect, Professional Services Offer Development
  • Professional Services Team Leader
  • Professional Services Senior Consultant, NAS and Data Protection
1999–2000

Bioinformatics Support & Network Engineer

Pfizer, Inc. · Cambridge, MA

Supported bioinformatics, network engineering, technical systems, and research-oriented IT environments.

1995–2000

Director, IT Microsoft and UNIX Global Applications

Invensys / The Foxboro Company · Foxborough, MA & Windsor, UK

Led global application support work across Microsoft and UNIX environments in an industrial technology business.

1993–2000

IT Support Engineer

Quantum Corp. · Shrewsbury, MA

Provided IT support, troubleshooting, systems support, and technical enablement in a technology business environment.

1989–1993

Engineering Technician

Digital Equipment Corp. · Microlithography Thin Film Heads

Supported engineering and manufacturing work in technical environments where details, process, and quality mattered.

Community

Leadership outside the company.

Leadership shows up in volunteer work too — sometimes more clearly.

Community roles

  • Northeast Region Camping Charity
    Executive Director, Business Operations and Fundraising · May 2018–Present
  • The Michael Calvin Hamblin Foundation
    Treasurer · Jun 2013–Sep 2020
  • Millbury Redevelopment Authority
    Treasurer · May 2016–May 2018 · Chairman · May 2018–May 2021
  • Millbury Music Parents Association
    Treasurer · Sep 2003–May 2010

Education & certifications

  • ITIL Certification
  • Northeastern University · Boston, MA
    Certificate, Chemistry & Microlithography
  • Quinsigamond Community College · Worcester, MA
    Associate Degree, Electronics
  • Blackstone Valley Regional Vocational Technical High School · Upton, MA
    Electronics
Resume Files

Use the right version.

The online page is meant to be readable. The files carry the detail.

ATS Resume

Clean, single-column, machine-readable version for recruiter systems and AI screening.

Open ATS HTML

Plain Text Resume

Simple text version for copy/paste, uploads, or systems that dislike formatting.

Open TXT

PDF Resume

Placeholder for the final tightened one- or two-page PDF once the resume is cleaned up.

Coming Later

Readable here. Detailed when needed.

This page gives the story quickly; the formal resume files are built for systems and recruiters.

Contact