Walter K. Swenson - ATS Resume Walter K. Swenson Millbury, Massachusetts | walter@swensonhome.net | walterswenson.com | LinkedIn: linkedin.com/in/walter-swenson-50b8a61 Professional Summary Enterprise Professional Services and program/process leader with deep experience in service offer development, business systems, governance, automation, stakeholder communication, and cross-functional delivery. Long tenure with Dell Technologies / EMC supporting global professional services operations, offer lifecycle management, delivery readiness, content reuse, and operational process improvement. Known for translating complex work into clear structures, repeatable processes, measurable outcomes, and practical communication for senior leaders, delivery teams, and cross-functional stakeholders. Core Competencies Program Management Professional Services Delivery Enterprise Professional Services Service Enablement Offer Development Service Lifecycle Management Process Governance Business Systems Cross-Functional Leadership Stakeholder Management Executive Communication Automation and Reporting Content Reuse Delivery Readiness Organizational Transformation Team Development Microsoft 365 SharePoint OneNote OneDrive Power Platform Selected Impact Primary developer of an industry-first, award-winning CPQaD system that improved custom quoted sales velocity and delivered sustained business cost savings over multiple years. Supported approximately $85 million in quarterly custom services sales through improved automation, targeted reporting, and business systems. Contributed to approximately $145 million in annual headcount expense savings through document automation and content reuse. Developed standard business practices supporting 98% on-time project delivery and greater than 90% quality metrics. Improved action-item completion by 25% through enhanced communication strategy using SharePoint, OneNote, OneDrive, and other Microsoft productivity tools. Supported increased use of standard offers by 15%, contributing to improved sales velocity and reported 12% revenue increases across global service offerings. Supported team member growth through listening, mentoring, coaching, and skill enablement, with 15% of the direct team growing into new career opportunities. Achieved multi-year high engagement / eNPS results, including 98% eNPS “Rock Star” status. Professional Experience Dell Technologies / EMC, Hopkinton, Massachusetts Enterprise Professional Services / Professional Services Offer Development September 2000 - Present Director, Professional Services Offer Development May 2016 - Present Lead professional services offer development and enablement work across global service offerings, delivery teams, business systems, and cross-functional stakeholders. Provide senior leaders with clear communications and business visibility to support timely, effective decision-making. Lead cross-functional and cross-line-of-business teams including finance, legal, translation, publication, delivery, and business operations stakeholders. Drive organizational transformation and optimization initiatives focused on operational effectiveness, team engagement, and leadership trust. Improve business processes, reporting, automation, and content reuse to increase consistency, sales velocity, delivery readiness, and stakeholder confidence. Senior Manager, Professional Services Offer Development September 2014 - May 2016 Managed professional services offer development activities supporting standardized service offerings, delivery readiness, stakeholder alignment, and business process improvement. Led teams through process changes, communication improvements, and enablement practices to support consistent delivery outcomes. Advisory Solutions Architect, Professional Services Offer Development May 2007 - September 2014 Designed and improved service offer content, technical delivery structures, and business processes supporting professional services delivery. Contributed to CPQaD and related automation, reporting, and content reuse capabilities supporting custom quoted services and sales velocity. Senior Solutions Architect, Professional Services Offer Development September 2003 - May 2007 Supported professional services offer development, delivery structures, technical content, and standard practices across hardware and software service offerings. Professional Services Team Leader, Professional Services Offer Development August 2002 - September 2003 Led team activities supporting professional services offer development, delivery enablement, and process consistency. Professional Services Senior Consultant, NAS and Data Protection September 2000 - August 2002 Delivered professional services consulting for NAS and data protection solutions, supporting customer outcomes and technical delivery quality. Pfizer, Inc., Cambridge, Massachusetts Bioinformatics Support and Network Engineer September 1999 - September 2000 Supported bioinformatics systems, network engineering, technical operations, and application environments. Invensys / The Foxboro Company, Foxborough, Massachusetts and Windsor, United Kingdom Director, IT Microsoft and UNIX Global Applications August 1995 - September 2000 Led IT application support and global Microsoft / UNIX application environments across distributed teams and business stakeholders. Quantum Corp., Shrewsbury, Massachusetts IT Support Engineer January 1993 - September 2000 Provided IT support, systems support, troubleshooting, and technical enablement in a technology business environment. Digital Equipment Corp., Shrewsbury, Massachusetts Engineering Technician - Microlithography Thin Film Heads June 1989 - January 1993 Supported engineering and microlithography work in thin film head manufacturing and technical environments. Community Leadership Northeast Region Camping Charity, Millbury, Massachusetts Executive Director, Business Operations and Fundraising May 2018 - Present Lead nonprofit business operations, fundraising, community coordination, volunteer support, communications, and event execution. The Michael Calvin Hamblin Foundation, Worcester, Massachusetts Treasurer June 2013 - September 2020 Supported nonprofit financial stewardship, governance, reporting, and operational accountability. Millbury Redevelopment Authority, Millbury, Massachusetts Chairman; Treasurer Treasurer: May 2016 - May 2018 | Chairman: May 2018 - May 2021 Served in public community leadership roles supporting local redevelopment, governance, financial oversight, and stakeholder communication. Millbury Music Parents Association, Millbury, Massachusetts Treasurer September 2003 - May 2010 Supported volunteer organization financial operations, reporting, fundraising, and community activities. Education and Certifications ITIL Certification Northeastern University, Boston, Massachusetts - Certificate, Chemistry and Microlithography Quinsigamond Community College, Worcester, Massachusetts - Associate Degree, Electronics Blackstone Valley Regional Vocational Technical High School, Upton, Massachusetts - Electronics Note: This version is intentionally formatted for ATS, recruiter systems, AI screening, and clean PDF export. It avoids columns, images, icons, graphics, and complex layout.